Introduction to Collections in Housing Finance

About

In this module, we will deep dive into the collection process in a lending institution. In banking sector, an institution is evaluated not only top line growth but also on the quality of its portfolio. While the sourcing and the choice of customer segment is important component of the portfolio quality, the role and the skills of collections plays an important role in the success of the institution. Any delay in the collection has an impact on the loan portfolio in terms of provisions to be done having direct bearing on the profits of the lending institution.
The RBI, the central bank of the country has issued circulars on the code of conduct to be followed by collection officers and the field agents of the lending institution to ensure that fair means are adopted in collecting money from the defaulting borrowers.
This module will take you through each stage of collection process.

Overview of the course content:

What you will learn.
- History of Collection
- Role of Collections Department
- The functioning of Collection Department
- Strategies of Debt Collection
- Process of Debt Collection
- Skills need for Collection Officer
- The code of conducts for Collection officer

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Who should enrol for this course?

This is suitable for an individual, be it a college student or a professional from the wide spectrum of the BFSI sector aspiring to work in a retail bank as a Sales, Operations, Credit/ Operations Risk, Collections, Legal and Technical role. This module is also suitable for professionals working in the retail banking industry with 1-15 years of work experience.
This module will be very good for students and professionals working or intending to work as an independent Certified Financial Planner, Insurance Advisors or Direct Sales Associate (DSA), Connectors, Business Associate in the domain of retail loans.
This module is also recommended to individuals having taken or proposing to take retail loans as a customer of a Bank, NBFCs or HFCs, or Microfinance institution.

Total Time:

The module is 63 minutes.

Total time required for this course would be nearly 63 minutes. The entire course has been divided into smaller micro learning modules. You can even complete micro modules of 05 to 20 minutes at your convenience. We recommend you allot good time to recap your learnings.

The Mode of Delivery:

To make it simple and easy to understand, the course will be delivered as video-based module with voice over in English to assist learners. We have designed this course spread over various segments followed by a knowledge test and a quiz at the end.
You will be asked to download a workbook at the beginning of the module. Do remember to download and take notes and list down your questions that you may want to ask the facilitators of the course.
To make it easy, we have two sections in every frame of the video.
The first is discussion board. It is a community of learners, where you can raise your questions that may be answered by one of the learners or by the facilitators for the course. It is possible that your questions may have been raised already by a learner and you can see trail of the discussion and concluding comments by the facilitator.
The second is a section for taking notes. This is an online space for you to take notes of your learnings or important points that you want to recall. You must remember to download or copy the same to your note pad or a word document before expiry of the course for which you may have been enrolled.

Evaluation Process:

At the end of the course, you will have an “Online Test” for being certified as proficient in the course on getting minimum of 60% and above.
You should identify yourself on the following scale.
Score of 90% plus – Maestro
Score of 70 - 90% - Expert
Score of 50 - 70% - Professional
Score of less than 50% - Try again
You will get a certificate that can be downloaded for your records. We encourage you to share your proficiency on the social media especially in LinkedIn, Instagram and Facebook to showcase your competency amongst our peer group. This will help you to build professional competency profile.

Wish you all the best!